Privacy Policy
Last updated: 10 Sep 2025
This Privacy Policy explains how Kerveli Aquanauts (“we”, “our”, “us”) collects, uses, and protects the personal data of visitors and customers of https://kerveliaquanauts.com in accordance with the EU General Data Protection Regulation (GDPR – Regulation (EU) 2016/679) and Greek Law 4624/2019.
By accessing or using our website and services (e.g. bookings, contact forms, diving activities), you agree to the terms of this Privacy Policy.
1. Data Controller
Kerveli Aquanauts
Address: Kerveli Village Hotel, Samos, Greece
Email: [email protected]
Phone: +30 22730 23006
2. Data We Collect
We only collect the personal data necessary to provide our services safely and effectively:
| Category | Examples | Purpose |
|---|---|---|
| Contact Information | Name, email, phone number | To communicate, manage bookings, answer inquiries |
| Booking / Payment Details | Service type, booking dates, payment details | To process reservations and payments |
| Diving / Medical Information | Certification level, medical form, preferences | To ensure safety and deliver diving services |
| Technical Data | IP address, browser type, cookies | For site operation, analytics, and security |
| Photos / Media | With your consent | For promotional or informational purposes |
We do not collect or process data that is unnecessary for our operations or without your consent.
3. Legal Basis for Processing
We process your personal data on one or more of the following legal grounds:
- Performance of a contract: To provide the services you request (bookings, diving activities).
- Consent: When you agree to receive newsletters or allow use of your photos.
- Legal obligation: To comply with tax or accounting requirements.
- Legitimate interest: For communication, service improvement, and website security.
4. How We Use Your Data
We use your personal data to:
- Manage bookings and payments
- Communicate with you and provide customer support
- Organize diving activities and training sessions
- Send newsletters or updates (only if you consent)
- Comply with legal and tax obligations
- Improve website functionality and customer experience
5. Sharing of Data
We may share your data only with:
- Service providers helping us deliver our services (e.g. payment processors, IT and hosting providers, accountants)
- Public authorities, if required by law
- Email or cloud service providers under strict data protection agreements
No third party may use your data for its own purposes.
6. Transfers Outside the EU
If data needs to be transferred outside the EU/EEA, this will occur only to countries ensuring adequate protection or under EU Standard Contractual Clauses (SCCs).
7. Data Retention
Your data is kept only as long as necessary:
- To provide services and manage your bookings
- To comply with legal and tax requirements
- To maintain diving safety and training records
After that, your data will be securely deleted or anonymized.
8. Your GDPR Rights
Under GDPR, you have the right to:
- Access your personal data
- Request correction or deletion
- Object to or restrict processing
- Request data portability
- Withdraw your consent at any time
- Lodge a complaint with the Hellenic Data Protection Authority (HDPA) — www.dpa.gr
To exercise your rights, please contact us at: [insert contact email].
9. Data Security
We apply appropriate technical and organizational measures such as SSL encryption, access control, software updates, and restricted staff access to protect your data from unauthorized access, loss, or misuse.
However, no online transmission or storage system is 100% secure. We do our best to protect your data, but we cannot guarantee absolute security.
10. Cookies
Our website uses cookies to:
- Improve your browsing experience
- Analyze site traffic and usage (e.g. Google Analytics)
- Remember preferences and session data
You can manage or disable cookies in your browser settings.
For more details, please refer to our Cookie Policy.
11. Children’s Privacy
Our services are intended for individuals aged 16 and above.
We do not knowingly collect data from children without parental consent.
If you believe your child has provided personal information, please contact us so we can remove it.
12. Updates to This Policy
This Privacy Policy may be updated from time to time. The latest version will always be available on our website with the date of the last revision. Please review it periodically.
13. Contact Information
For any questions or requests regarding your personal data, please contact:
Kerveli Aquanauts
📍 Kerveli Village Hotel, Samos, Greece
📧 Email: [email protected]
📞 Tel: +30 22730 23006